Multi-agency IVR library: IRS, SSA, CFPB, state DMVs #12

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opened 2026-04-05 21:36:55 -07:00 by pyr0ball · 0 comments

pyr0ball commented

2026-04-05 21:36:55 -07:00

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FTB is the seed. Build a YAML-driven IVR sequence library so any government agency can be added without code changes.

Format

agencies:
  ftb:
    name: California Franchise Tax Board
    number: 800-852-5711
    sequence: [1, pause2, 2, pause2, 0]
    hold_confirm_phrase: "your call is very important"
    est_wait_parser: regex
  irs:
    name: IRS General Line
    number: 800-829-1040
    sequence: [1, pause2, 1, pause2, 3, pause2, 2]
    ...

Deliverables

YAML schema + loader
Seed agencies: FTB, IRS (1040), SSA, CFPB complaint line
Dialer refactored to load agency config from YAML
UI agency picker populated from YAML catalog

FTB is the seed. Build a YAML-driven IVR sequence library so any government agency can be added without code changes. ## Format ```yaml agencies: ftb: name: California Franchise Tax Board number: 800-852-5711 sequence: [1, pause2, 2, pause2, 0] hold_confirm_phrase: "your call is very important" est_wait_parser: regex irs: name: IRS General Line number: 800-829-1040 sequence: [1, pause2, 1, pause2, 3, pause2, 2] ... ``` ## Deliverables - YAML schema + loader - Seed agencies: FTB, IRS (1040), SSA, CFPB complaint line - Dialer refactored to load agency config from YAML - UI agency picker populated from YAML catalog

pyr0ball added this to the Beta milestone 2026-04-05 21:36:55 -07:00

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Reference: Circuit-Forge/osprey#12

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