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Case tracking + escalation ladder (CFPB → state AG → small claims) #14

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opened 2026-04-05 21:36:56 -07:00 by pyr0ball · 0 comments
pyr0ball commented 2026-04-05 21:36:56 -07:00
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Track open disputes across companies and agencies with a structured escalation path.

Data model

  • cases table: company, issue type, opened_at, status, escalation_level
  • escalation_steps: CFPB → state AG → BBB → small claims
  • documents: complaint letters sent, responses received, case numbers

UI

  • Case list view with status badges
  • Escalation timeline: which steps completed, which are next
  • Due date tracking (agencies have response deadlines)

Notes

  • This is what makes Osprey more than a hold-line dialer — it closes the loop on disputes
  • Pairs with complaint drafting feature (#draft-issue) and email sync
Track open disputes across companies and agencies with a structured escalation path. ## Data model - `cases` table: company, issue type, opened_at, status, escalation_level - `escalation_steps`: CFPB → state AG → BBB → small claims - `documents`: complaint letters sent, responses received, case numbers ## UI - Case list view with status badges - Escalation timeline: which steps completed, which are next - Due date tracking (agencies have response deadlines) ## Notes - This is what makes Osprey more than a hold-line dialer — it closes the loop on disputes - Pairs with complaint drafting feature (#draft-issue) and email sync
pyr0ball added this to the Beta milestone 2026-04-05 21:36:56 -07:00
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Reference: Circuit-Forge/osprey#14
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