skills:
  - Customer Success
  - Technical Account Management
  - Revenue Operations
  - Salesforce
  - Gainsight
  - data analysis
  - stakeholder management
  - project management
  - onboarding
  - renewal management

domains:
  - B2B SaaS
  - enterprise software
  - security
  - compliance
  - post-sale lifecycle
  - SaaS metrics

keywords:
  - QBR
  - churn reduction
  - NRR
  - ARR
  - MRR
  - executive sponsorship
  - VOC
  - health score
  - escalation management
  - cross-functional
  - product feedback loop
  - customer advocacy
