Messaging tab: email/comms hub with Osprey IVR/voice integration for nonverbal users #74

New issue

Open

opened 2026-04-06 10:05:44 -07:00 by pyr0ball · 0 comments

pyr0ball commented

2026-04-06 10:05:44 -07:00

Owner

Context

A dedicated messaging tab gives users quick access to all job-search communications in one place — emails, call logs, notes — without leaving Peregrine. Long-term, wiring in Osprey's IVR automation and voice services makes this a critical accessibility feature for nonverbal and low-verbal users.

Why this matters for accessibility

Phone calls are a significant barrier for nonverbal and low-verbal users. This is core to CF's ND/adaptive audience. The messaging tab + Osprey integration means:

Osprey navigates IVR menus automatically — user never has to speak on a hold-line call
Text-to-speech reads pre-scripted responses when a human picks up
Pre-written response templates for common scenarios (schedule interview, request accommodation, follow up)
Full call transcript via Osprey's Whisper transcription service
User maintains control and approves all outbound communication

This is the privacy-first, human-approved version of speaking on someone's behalf.

Phase 1 — Email/comms hub (no Osprey dependency)

Threaded email view per contact / per application
Manual log entry (call notes, in-person conversation notes)
LLM-drafted reply suggestions (human approval required before send)
Message templates: follow-up, thank-you, accommodation request, withdrawal
Link messages to contacts and applications

Phase 2 — Osprey IVR integration

Trigger an Osprey hold-line call from within Peregrine (e.g. "call HR line for this company")
Call status + transcript surface in the messaging tab
Bridge notification when a human picks up
Post-call summary auto-attached to contact record

Phase 3 — Voice / TTS for nonverbal users

Pre-scripted voice responses: Osprey reads approved text aloud via Twilio TTS when human answers
Real-time transcription of incoming speech via faster-whisper
Full conversation log in messaging tab
User composes responses by text; system speaks them

Accessibility notes

All voice features opt-in — never assume user wants TTS
Transcripts always available regardless of how call was conducted
Keyboard-navigable UI throughout (no mouse-only interactions)
Screen-reader compatible message list

Acceptance criteria

Messaging tab in nav
Threaded view per contact
Manual log entry
LLM reply drafts with human approval gate
Message templates (follow-up, thank-you, accommodation, withdrawal)
Phase 2/3 tracked as child issues once Osprey IVR is stable

## Context A dedicated messaging tab gives users quick access to all job-search communications in one place — emails, call logs, notes — without leaving Peregrine. Long-term, wiring in Osprey's IVR automation and voice services makes this a critical accessibility feature for nonverbal and low-verbal users. ## Why this matters for accessibility Phone calls are a significant barrier for nonverbal and low-verbal users. This is core to CF's ND/adaptive audience. The messaging tab + Osprey integration means: - Osprey navigates IVR menus automatically — user never has to speak on a hold-line call - Text-to-speech reads pre-scripted responses when a human picks up - Pre-written response templates for common scenarios (schedule interview, request accommodation, follow up) - Full call transcript via Osprey's Whisper transcription service - User maintains control and approves all outbound communication This is the privacy-first, human-approved version of speaking on someone's behalf. ## Phase 1 — Email/comms hub (no Osprey dependency) - Threaded email view per contact / per application - Manual log entry (call notes, in-person conversation notes) - LLM-drafted reply suggestions (human approval required before send) - Message templates: follow-up, thank-you, accommodation request, withdrawal - Link messages to contacts and applications ## Phase 2 — Osprey IVR integration - Trigger an Osprey hold-line call from within Peregrine (e.g. "call HR line for this company") - Call status + transcript surface in the messaging tab - Bridge notification when a human picks up - Post-call summary auto-attached to contact record ## Phase 3 — Voice / TTS for nonverbal users - Pre-scripted voice responses: Osprey reads approved text aloud via Twilio TTS when human answers - Real-time transcription of incoming speech via faster-whisper - Full conversation log in messaging tab - User composes responses by text; system speaks them ## Accessibility notes - All voice features opt-in — never assume user wants TTS - Transcripts always available regardless of how call was conducted - Keyboard-navigable UI throughout (no mouse-only interactions) - Screen-reader compatible message list ## Acceptance criteria - [ ] Messaging tab in nav - [ ] Threaded view per contact - [ ] Manual log entry - [ ] LLM reply drafts with human approval gate - [ ] Message templates (follow-up, thank-you, accommodation, withdrawal) - [ ] Phase 2/3 tracked as child issues once Osprey IVR is stable