# skills_suggestions.yaml — Bundled tag suggestions for the Skills & Keywords UI.
# Shown as searchable options in the multiselect. Users can add custom tags beyond these.
# Future: community aggregate (paid tier) will supplement this list from anonymised installs.

skills:
  # ── Customer Success & Account Management ──
  - Customer Success
  - Technical Account Management
  - Account Management
  - Customer Onboarding
  - Renewal Management
  - Churn Prevention
  - Expansion Revenue
  - Executive Relationship Management
  - Escalation Management
  - QBR Facilitation
  - Customer Advocacy
  - Voice of the Customer
  - Customer Health Scoring
  - Success Planning
  - Customer Education
  - Implementation Management
  # ── Revenue & Operations ──
  - Revenue Operations
  - Sales Operations
  - Pipeline Management
  - Forecasting
  - Contract Negotiation
  - Upsell & Cross-sell
  - ARR / MRR Management
  - NRR Optimization
  - Quota Attainment
  # ── Leadership & Management ──
  - Team Leadership
  - People Management
  - Cross-functional Collaboration
  - Change Management
  - Stakeholder Management
  - Executive Presentation
  - Strategic Planning
  - OKR Setting
  - Hiring & Recruiting
  - Coaching & Mentoring
  - Performance Management
  # ── Project & Program Management ──
  - Project Management
  - Program Management
  - Agile / Scrum
  - Kanban
  - Risk Management
  - Resource Planning
  - Process Improvement
  - SOP Development
  # ── Technical Skills ──
  - SQL
  - Python
  - Data Analysis
  - Tableau
  - Looker
  - Power BI
  - Excel / Google Sheets
  - REST APIs
  - Salesforce
  - HubSpot
  - Gainsight
  - Totango
  - ChurnZero
  - Zendesk
  - Intercom
  - Jira
  - Confluence
  - Notion
  - Slack
  - Zoom
  # ── Communications & Writing ──
  - Executive Communication
  - Technical Writing
  - Proposal Writing
  - Presentation Skills
  - Public Speaking
  - Stakeholder Communication
  # ── Compliance & Security ──
  - Compliance
  - Risk Assessment
  - SOC 2
  - ISO 27001
  - GDPR
  - Security Awareness
  - Vendor Management

domains:
  # ── Software & Tech ──
  - B2B SaaS
  - Enterprise Software
  - Cloud Infrastructure
  - Developer Tools
  - Cybersecurity
  - Data & Analytics
  - AI / ML Platform
  - FinTech
  - InsurTech
  - LegalTech
  - HR Tech
  - MarTech
  - AdTech
  - DevOps / Platform Engineering
  - Open Source
  # ── Industry Verticals ──
  - Healthcare / HealthTech
  - Education / EdTech
  - Non-profit / Social Impact
  - Government / GovTech
  - E-commerce / Retail
  - Manufacturing
  - Financial Services
  - Media & Entertainment
  - Music Industry
  - Logistics & Supply Chain
  - Real Estate / PropTech
  - Energy / CleanTech
  - Hospitality & Travel
  # ── Market Segments ──
  - Enterprise
  - Mid-Market
  - SMB / SME
  - Startup
  - Fortune 500
  - Public Sector
  - International / Global
  # ── Business Models ──
  - Subscription / SaaS
  - Marketplace
  - Usage-based Pricing
  - Professional Services
  - Self-serve / PLG

keywords:
  # ── CS Metrics & Outcomes ──
  - NPS
  - CSAT
  - CES
  - Churn Rate
  - Net Revenue Retention
  - Gross Revenue Retention
  - Logo Retention
  - Time-to-Value
  - Product Adoption
  - Feature Utilisation
  - Health Score
  - Customer Lifetime Value
  # ── Sales & Growth ──
  - ARR
  - MRR
  - GRR
  - NRR
  - Expansion ARR
  - Pipeline Coverage
  - Win Rate
  - Average Contract Value
  - Land & Expand
  - Multi-threading
  # ── Process & Delivery ──
  - Onboarding
  - Implementation
  - Knowledge Transfer
  - Escalation
  - SLA
  - Root Cause Analysis
  - Post-mortem
  - Runbook
  - Playbook Development
  - Feedback Loop
  - Product Roadmap Input
  # ── Team & Culture ──
  - Cross-functional
  - Distributed Team
  - Remote-first
  - High-growth
  - Fast-paced
  - Autonomous
  - Data-driven
  - Customer-centric
  - Empathetic Leadership
  - Inclusive Culture
  # ── Job-seeker Keywords ──
  - Strategic
  - Proactive
  - Hands-on
  - Scalable Processes
  - Operational Excellence
  - Business Impact
  - Executive Visibility
  - Player-Coach