[OSPY] Osprey — Customer service — IVR queues, complaint letters, disputes #4

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opened 2026-02-27 13:53:55 -08:00 by pyr0ball · 0 comments

pyr0ball commented

2026-02-27 13:53:55 -08:00

Owner

[OSPY] Osprey

Customer service — IVR queues, complaint letters, dispute tracking

Status

Early prototype (internal). FTB tax dialer built; blocked on Twilio signup.

Done

FastAPI skeleton (port 8520)
FTB (Franchise Tax Board) IVR dialer prototype — call flow mapped, Twilio integration scaffolded
cf-core llm wiring (planned)

Blocked

Twilio account signup pending — required for call placement and IVR navigation
FTB IVR sequence needs live validation after Twilio unblocked

Backlog

IVR sequence library (FTB, SSA, USCIS, utility companies)
Queue position estimator
Complaint letter generator (LLM)
Dispute tracking

Repository

https://git.opensourcesolarpunk.com/Circuit-Forge/osprey

Tracking issue

Circuit-Forge/osprey#1

Design Pillars

Privacy · Safety · Accessibility — co-equal, non-negotiable.
Neurodivergent and adaptive needs users are a primary audience.

Tier System

Tier	What you get
Free	Core pipeline, basic AI assist, local LLM only
Paid	Cloud LLM, integrations, full AI generation suite
Premium	Fine-tuned models, multi-user
Ultra	Human-in-the-loop operator for tasks AI cannot complete

## [OSPY] Osprey > Customer service — IVR queues, complaint letters, dispute tracking ### Status **Early prototype (internal). FTB tax dialer built; blocked on Twilio signup.** #### Done - [x] FastAPI skeleton (port 8520) - [x] FTB (Franchise Tax Board) IVR dialer prototype — call flow mapped, Twilio integration scaffolded - [x] cf-core llm wiring (planned) #### Blocked - [ ] Twilio account signup pending — required for call placement and IVR navigation - [ ] FTB IVR sequence needs live validation after Twilio unblocked #### Backlog - [ ] IVR sequence library (FTB, SSA, USCIS, utility companies) - [ ] Queue position estimator - [ ] Complaint letter generator (LLM) - [ ] Dispute tracking ### Repository https://git.opensourcesolarpunk.com/Circuit-Forge/osprey ### Tracking issue https://git.opensourcesolarpunk.com/Circuit-Forge/osprey/issues/1 ### Design Pillars Privacy · Safety · Accessibility — co-equal, non-negotiable. Neurodivergent and adaptive needs users are a primary audience. ### Tier System | Tier | What you get | |------|-------------| | Free | Core pipeline, basic AI assist, local LLM only | | Paid | Cloud LLM, integrations, full AI generation suite | | Premium | Fine-tuned models, multi-user | | Ultra | Human-in-the-loop operator for tasks AI cannot complete |